FREQUENTLY ASKED QUESTIONS
Yes, we strive to ensure that the products shown on our website are an accurate representation of what you will receive. However, please note that due to differences in monitor settings, lighting conditions, or slight variations in product manufacturing, the actual product you receive may look slightly different from the image shown. If you have any specific concerns about a product, please feel free to contact us before placing your order, and we’ll be happy to assist you
After placing your order, you will receive an order confirmation email that includes your sales receipt. This email contains all the details of your purchase, including the order number, items purchased, shipping information, and total amount.
If you'd like to view or download your receipt later, you can also log into your account on our website. Go to your Order History or My Orders section, where you can view and download receipts for past purchases.
If you have any issues accessing your receipt, please contact our customer service team at [your email] or [phone number], and we’ll be happy to assist you.
We want you to be completely satisfied with your purchase! If you need to return an item, please follow the steps below:
Check our Return Policy: Before initiating a return, please review our [Return Policy] to ensure the item is eligible for return. Typically, items must be returned within 7 days from the date of delivery in unused and undamaged condition.
Request a Return: To start the return process, contact our customer service team at contact@archifame.com . Be sure to include your order number, the item(s) you'd like to return, and the reason for the return. If the item is defective or damaged, please provide photos of the issue.
Return Authorization: Once we’ve received your return request, we will send you a Return Authorization (RA) number and detailed instructions on how to send the item back.
Pack the Item: Carefully pack the item(s) in their original packaging, along with any included accessories or documentation. You will be responsible for return shipping costs unless the item is defective or damaged.
Return Shipping: Use the provided return label or follow the instructions to ship the item back to us. We recommend using a trackable shipping service to ensure the safe return of your product.
Refund or Exchange: Once we receive and inspect the returned item(s), we will process your return. If approved, you will receive a refund to the original payment method or an exchange, depending on your preference and availability of the item.
Please Note:
- Some items (such as [mention any non-returnable products, e.g., personalized or perishable items]) may not be eligible for return.
- Shipping and handling charges are non-refundable, unless the item was defective or we made an error in fulfilling your order.
If you have any questions about the return process, please don’t hesitate to reach out to our customer service team at contact@archifame.com .
Yes, we do our best to restock popular items that are out of stock as quickly as possible. If an item is currently unavailable, we encourage you to sign up for back-in-stock notifications (if available). Simply enter your email address on the product page, and you’ll be notified as soon as the item becomes available again.
While we work to restock as many items as possible, certain products may be discontinued or may take longer to restock due to supply chain factors. If you’re interested in a specific item, feel free to reach out to our customer support team at [your email] for more information on restocking timelines.
We currently offer shipping to the following locations:
Domestic Shipping: We ship to all addresses within India. Shipping options will be available at checkout based on your location.
To check if we deliver to your location, simply enter your address at checkout, and you’ll be provided with available shipping methods and costs.
If you're unsure about your location or have special shipping requirements, feel free to contact our customer service team at contact@archifame.com , and we'll be happy to assist you.